Reference

Legal terms that protect your account and payouts

We've built erek gelas around your account security, clear deposit and withdrawal rules, and transparent data handling.

Account ProtectionPayment SecurityData Transparency
Explore the Lobby Read FAQ
erek gelas Legal terms that protect your account and payouts
REACH OUR LEGAL TEAM

How to contact us about legal and account questions

Team online

Email Support

Write to [email protected] with any legal inquiry, account dispute or policy question. We aim to respond within 24 hours on weekdays.

Live Chat — Account & Legal

Open your account and visit the Help section in the lobby. Chat is available 09:00–23:00 WIB daily for account verification, withdrawal holds and policy clarification.

Account Verification Portal

Log in to your account, go to Settings > Legal & Account, and submit any identity verification, address update or data-access request directly through the portal.

YOUR DATA & SECURITY

How we protect your identity, funds and account data

Account Verification

Before your first withdrawal, we verify your identity against the details you provided at signup. This happens once per account; you'll receive a verification status email within 4 hours.

Payment Data Encryption

All deposits and withdrawals are encrypted end-to-end. Your DANA, OVO, GoPay or QRIS credentials are never stored on our servers; payment handlers manage credential storage.

Withdrawal Confirmation

Withdrawals over Rp 5,000,000 require a second confirmation step via email or SMS to your registered contact. Standard processing time is 1–3 business days.

Cookie & Session Policy

We use session cookies to keep you logged in and track your lobby activity. Cookies expire after 90 days of inactivity. You can clear them anytime in your browser settings.

Data Retention & Deletion

We keep your account data for three years after your last login. To request deletion, email [email protected] with your account number. We'll confirm the request within 14 days.

Dispute & Chargeback Rights

If you dispute a transaction, file a chargeback only with your payment provider. We investigate chargebacks and will freeze accounts pending resolution to comply with payment processor rules.

Frequently asked legal questions from erek gelas players

Account eligibility depends on local law in your jurisdiction. You must be at least the legal age set by your country; in Indonesia, that is 18. You'll provide a valid national ID, phone number and email during signup. Access to the full lobby, including live tables and sports markets, depends on where local law permits.

Go to the login page and select Forgot Password. You'll receive a reset link via email within 2 minutes. If you no longer have access to your registered email, contact [email protected] with your account number and a copy of your ID. Verification takes 24–48 hours.

Yes. Log in to your account, go to Settings > Account Data, and download your full transaction history, deposits, withdrawals and personal information. This export is usually ready within 1 hour. You can also request a detailed data report by emailing [email protected].

You can request account closure anytime by emailing [email protected] or using the Account Settings menu in the lobby. Any balance in your account wallet will be returned to the payment method you used most recently. Refunds process within 3–5 business days depending on your bank.

File a dispute in writing to [email protected], including your account number, transaction ID and a clear description of the issue. We investigate and respond within 7 days. If we cannot resolve it, you retain the right to file a complaint with your payment provider or local financial authority.

If a deposit attempt fails at the payment gateway, no funds leave your account and no balance is credited. If funds are deducted but do not appear in your wallet within 24 hours, contact [email protected] with your transaction receipt. We'll investigate and restore the balance immediately if the failure is confirmed.

Your account is for your use only. Sharing login credentials or allowing someone else to play on your account violates our terms and may result in account suspension. If we detect unusual activity or shared access, we may freeze the account pending verification of your identity and review of account activity.

Related Pages

erek gelas Indonesia About Us erek gelas Login Register FAQ