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How erek gelas Terms & Conditions Protect Your Account

When you open an account with us, you're signing up to a clear set of rules that protect both your money and your access to the lobby.

Deposits via DANA, OVO, GoPay, QRISClear withdrawal verification processAccount security & access termsGame play rules & fair conduct
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erek gelas How erek gelas Terms & Conditions Protect Your Account
GET HELP WITH YOUR ACCOUNT

How to Reach Our Team About Terms Questions

Your questions about how our terms apply to you, or about your account rights, matter to us. We've built multiple ways to reach our support team so you can pick what works best — whether you're on mobile in Medan, at a desk in Semarang, or anywhere in Indonesia. Response times are fastest during business hours, and we log every inquiry so we can track what we've already helped you with.

Team online

Live Chat

Open the live chat bubble in the bottom right of your account lobby. Our team responds during business hours — weekdays 08:00 to 22:00 Indonesia time. Evening and weekend queries are queued and answered the next business day.

Email Support

Send a message to [email protected] with your account username and the question about our terms. We aim to reply within 24 hours. Include any screenshots or transaction details so we can help you faster.

In-App Help Center

Open your account, scroll to Settings, then tap Help & FAQ. You'll find answers to common terms questions, and a button to contact support directly if you don't find what you need.

HOW WE PROTECT YOU

Data Security, Account Privacy & Your Rights Under Our Terms

Transparency on how we handle your information and enforce our rules is core to what it means to keep your account safe.

Data Encryption

All passwords, payment details and personal information are encrypted using industry-standard SSL protocols. Your login session expires after 30 minutes of inactivity on mobile, 60 minutes on desktop, so no one can access your account if you step away.

Data Retention

We keep your account details and full transaction history for as long as your account is active, plus 5 years after closure for regulatory and dispute purposes. Archived records are stored offline and cannot be accessed from the lobby.

Privacy Requests

Write to [email protected] to ask for a copy of your data, request corrections, or ask us to delete information where law permits. We respond within 14 days. Include your account username and the specific request.

Fraud Prevention

We monitor deposits and withdrawals for patterns that suggest fraud or breach of our terms. If we flag activity, we freeze the account and contact you via the email or phone on file within 24 hours with next steps.

Account Verification

When you first deposit or request a large withdrawal, we ask for ID and proof of address — this is how we verify you are who you say you are and prevent account takeover. The process takes 2-4 hours during business hours.

Dispute Resolution

If you believe a transaction was unauthorized or a game outcome was incorrect, contact support with your account username and the transaction date. We investigate and respond within 7 days. If we can't resolve it, you may request independent review.

Your Terms & Conditions Questions Answered

These are the questions we hear most often from players in Indonesia about how our terms work in practice — from account closure to payment disputes to what happens if we need to update the rules.

You can close your account at any time by contacting our support team. We'll settle any balance owed to you within 5 business days via your chosen payment method — DANA, OVO, GoPay or QRIS. There are no penalties for closure. If you want to pause without closing, we offer a temporary suspension option in Settings for 7, 30 or 90 days.

Withdrawals via DANA, OVO, GoPay or QRIS are processed within 24 hours of your request, assuming you've passed our verification check. Bank transfers take 1–3 business days. We ask you to verify your identity once when you first withdraw; after that, routine payouts clear faster. Large withdrawals over 50 million Rupiah may need an extra security review.

Report any disputed deposit or withdrawal to support within 30 days of the transaction date. Include your account username and transaction ID. We investigate and respond within 7 days. If we find an error — a double charge, a failed deposit that still left your wallet, a withdrawal that didn't arrive — we correct it. If we disagree, you can request independent review from a neutral third party at no cost.

Yes. If you believe someone has accessed your account without permission, change your password immediately and contact support. We freeze the account, review all activity from the suspected breach date, and reverse any unauthorized transactions. You are not liable for activity after we freeze the account. We recommend enabling two-factor authentication in Settings for extra security.

We update our terms as laws change or as our service evolves. We notify you by email at least 30 days before any material change — for example, a new payment method, a change to verification requirements, or an update to game availability in your region. You can review the new terms before they take effect. Continued use of your account means acceptance; you can close if you disagree.

You can update your account username, email, phone number and withdrawal payment method anytime in Settings. You can request a full copy of your account data, transaction history and any notes we hold about you by emailing [email protected]. We respond within 14 days. You cannot change your verified identity details; contact support if a correction is needed and we'll verify the change with a copy of your ID.

All games on erek gelas are powered by certified studios like Pragmatic Play, Microgaming and Evolution — their games are independently audited for fairness. If you experience a technical fault — a game that won't load, a bet that was placed twice, a connection drop — report it immediately to support with the time, game name and your bet amount. We review logs and correct any errors in your favour within 24 hours.

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